GreenSprout Inc. uses Deskhero's structured data lists and custom fields to organize and manage customer inquiries. The company also utilizes the platform's ticket management system to track and resolve customer issues efficiently.
With Deskhero's AI capabilities, GreenSprout Inc. is able to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's comprehensive search bar that is enhanced by AI to quickly find relevant content from their vast knowledge base. This feature has significantly reduced the time spent on searching for information and has improved the efficiency of their customer support team.
GreenSprout Inc. has also benefited from Deskhero's custom email domains and user groups features. These features have enabled the company to create a professional and organized communication channel with their customers.
Overall, Deskhero's advanced AI capabilities have transformed GreenSprout Inc.'s customer support process by improving efficiency, reducing response time, and enhancing customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This ensures that the responses are accurate and relevant, thereby reducing the time spent on crafting responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This reduces the time spent on searching for information and improves efficiency.
What are the benefits of Deskhero's custom email domains and user groups features?
Deskhero's custom email domains and user groups features allow companies to create a professional and organized communication channel with their customers. It helps in segregating and managing customer queries effectively.
* This article provides an example of how a fictive company in the Automated Irrigation Systems for Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
