TechCheck Systems has a vast knowledge base consisting of articles, manuals, policies, and presentations. However, finding relevant information was a challenge due to the sheer volume of data. With Deskhero's AI-powered comprehensive search bar, they were able to improve the usability of their knowledge base.
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate relevant search results. This has made it easier for TechCheck's support team to find the information they need to resolve customer queries.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has enabled TechCheck to expand their knowledge base without additional effort, further improving their customer support.
TechCheck also uses Deskhero's custom email domains and structured data lists features to organize their customer communications and manage their support tickets more effectively.
By leveraging Deskhero's AI capabilities, TechCheck Systems has been able to enhance their knowledge base and provide faster, more accurate support to their customers.
How does Deskhero's AI improve the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate relevant search results. This makes it easier to find the required information, improving the usability of the knowledge base.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It analyzes the content of these files and converts them into articles, expanding the knowledge base without additional effort.
How does TechCheck Systems use Deskhero's custom email domains and structured data lists features?
TechCheck Systems uses Deskhero's custom email domains to manage their customer communications more effectively. They use structured data lists to organize their support tickets, making it easier to track and resolve customer queries.
* This article provides an example of how a fictive company in the Automated Technical Testing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
