ProTest Labs deals with a large number of customer queries every day. Managing these communications was a challenge until they implemented Deskhero. With its advanced AI capabilities, Deskhero has helped ProTest streamline their customer communications and improve their support services.
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This feature has not only improved the efficiency of ProTest's support team but also increased the accuracy of their responses.
ProTest also uses Deskhero's website scraping feature to gather relevant information from their website and include it in their knowledge base. This has expanded their knowledge base and made it more useful for both their support team and their customers.
With Deskhero's custom fields and user groups features, ProTest has been able to categorize their tickets and assign them to the right team members. This has further improved their support services by ensuring that each query is handled by the most suitable person.
By leveraging Deskhero's AI capabilities, ProTest Labs has been able to streamline their customer communications and provide better support to their customers.
How does Deskhero's AI help ProTest Labs improve their customer communications?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This not only improves the efficiency of ProTest's support team but also increases the accuracy of their responses.
How does ProTest Labs use Deskhero's website scraping feature?
ProTest Labs uses Deskhero's website scraping feature to gather relevant information from their website and include it in their knowledge base. This expands their knowledge base and makes it more useful for both their support team and their customers.
How does ProTest Labs utilize Deskhero's custom fields and user groups features?
ProTest Labs uses Deskhero's custom fields to categorize their tickets based on their nature and severity. They use user groups to assign these tickets to the appropriate team members, ensuring that each query is handled by the person best equipped to resolve it.
* This article provides an example of how a fictive company in the Automated Technical Testing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
