IntelliSys Integration implemented Deskhero to manage their increasing volume of customer support requests. The platform's structured data lists and custom fields helped them categorize and track their support tasks effectively. But the real transformation came with the implementation of Deskhero's advanced AI capabilities.
With the AI capabilities, IntelliSys Integration was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allowed the AI to generate suggested replies, drastically reducing the time taken to respond to customer inquiries.
The AI also improved the search results, making it easier for the support team to find relevant information quickly. This has led to faster resolution times and improved customer satisfaction.
Moreover, the AI capabilities have also been used to automatically generate knowledge base articles from word, powerpoint, and pdf files. This has not only saved the support team valuable time but also improved the quality and comprehensiveness of the knowledge base.
In conclusion, the implementation of Deskhero's advanced AI capabilities has revolutionized IntelliSys Integration's helpdesk services, making them more efficient and effective.
How did the AI capabilities of Deskhero improve the response time to customer inquiries?
The AI capabilities of Deskhero use OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This drastically reduces the time taken to respond to customer inquiries.
How did the AI enhance the search results?
The AI capabilities of Deskhero use OpenAI Embeddings to enhance the search results, making it easier for the support team to find relevant information quickly.
How were the AI capabilities used to generate knowledge base articles?
The AI capabilities of Deskhero can automatically generate knowledge base articles from word, powerpoint, and pdf files. This saves the support team time and improves the quality and comprehensiveness of the knowledge base.
* This article provides an example of how a fictive company in the Automation Design and System Integration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
