AutoDesignTech receives numerous customer inquiries daily, ranging from technical issues to general inquiries about their automation design services. By leveraging Deskhero's advanced AI capabilities, AutoDesignTech has been able to significantly reduce response times and improve customer satisfaction.
With Deskhero, AutoDesignTech has been able to automate the ticket management process. The AI system analyzes incoming tickets, categorizes them based on their content, and assigns them to the appropriate support team. This has resulted in a more organized workflow and faster resolution of customer issues.
Deskhero's knowledge base feature has also been instrumental in providing quick solutions to common customer queries. The AI system generates articles from previously resolved tickets, policies, manuals, and presentations. This has not only reduced the workload for the support team but also provided customers with instant answers to their queries.
Furthermore, Deskhero's AI capabilities have enhanced the search functionality on AutoDesignTech's support page. The AI system uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This has made it easier for customers to find the information they need without having to contact the support team.
Overall, Deskhero's advanced AI capabilities have transformed AutoDesignTech's customer support, making it more efficient and customer-friendly.
How has Deskhero improved AutoDesignTech's response times?
Deskhero's AI system automates the ticket management process by analyzing, categorizing, and assigning incoming tickets to the appropriate support team. This has resulted in faster resolution of customer issues and improved response times.
How does Deskhero provide instant answers to customer queries?
Deskhero's knowledge base feature uses AI to generate articles from previously resolved tickets, policies, manuals, and presentations. This provides customers with instant answers to their queries.
How has Deskhero enhanced the search functionality on AutoDesignTech's support page?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This has made it easier for customers to find the information they need without having to contact the support team.
* This article provides an example of how a fictive company in the Automation engineering design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
