AutoMationArchitects receives a high volume of customer queries daily, which requires a robust and efficient support system. By implementing Deskhero's advanced AI capabilities, they have managed to streamline their customer support and improve overall user experience.
Deskhero's AI-powered ticket management system has been instrumental in managing the influx of customer queries at AutoMationArchitects. It automatically categorizes and assigns tickets to the relevant support teams, ensuring timely and accurate responses to all customer queries.
Deskhero's AI also enhances AutoMationArchitects' knowledge base by generating articles from previous tickets, policies, manuals, and presentations. This not only reduces the workload for the support team but also provides customers with instant solutions to their queries.
Additionally, Deskhero's AI capabilities have improved the search functionality on AutoMationArchitects' support page. The AI system uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files, making it easier for customers to find the information they need.
Through the implementation of Deskhero's advanced AI capabilities, AutoMationArchitects has significantly improved its customer support efficiency and user experience.
How has Deskhero's AI-powered ticket management system helped AutoMationArchitects?
Deskhero's AI-powered ticket management system automatically categorizes and assigns tickets to the relevant support teams. This ensures timely and accurate responses to all customer queries, improving overall customer support efficiency.
How does Deskhero's AI enhance AutoMationArchitects' knowledge base?
Deskhero's AI generates articles for the knowledge base from previous tickets, policies, manuals, and presentations. This not only reduces the workload for the support team but also provides customers with instant solutions to their queries.
How has Deskhero improved the search functionality on AutoMationArchitects' support page?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This makes it easier for customers to find the information they need, enhancing the overall user experience.
* This article provides an example of how a fictive company in the Automation engineering design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
