RoboEngineSolutions deals with complex automation design projects and often receives intricate technical queries from clients. To handle these efficiently, they have implemented Deskhero's advanced AI capabilities, which have revolutionized their customer support and knowledge management processes.
Deskhero's AI-powered ticket management system has been a game-changer for RoboEngineSolutions. It automatically sorts and assigns tickets to the right teams based on the issue's complexity and nature, ensuring that no customer query goes unanswered.
The AI system also enhances RoboEngineSolutions' knowledge base by generating articles from previous tickets, manuals, policies, and presentations. This has significantly reduced the time spent by the support team on recurring issues and has empowered customers to find solutions independently.
Moreover, Deskhero's AI capabilities have improved the search functionality on RoboEngineSolutions' support page. The AI system uses OpenAI embeddings to find relevant content from various sources, making it easier for customers to find the information they need.
By implementing Deskhero's AI capabilities, RoboEngineSolutions has significantly improved its customer support efficiency and knowledge management, leading to higher customer satisfaction.
How has Deskhero's AI-powered ticket management system helped RoboEngineSolutions?
Deskhero's AI-powered ticket management system automatically sorts and assigns tickets to the right teams based on the issue's complexity and nature. This ensures that no customer query goes unanswered and improves response times.
How does Deskhero's AI system enhance RoboEngineSolutions' knowledge base?
The AI system generates articles for the knowledge base from previous tickets, manuals, policies, and presentations. This reduces the time spent by the support team on recurring issues and empowers customers to find solutions independently.
How has Deskhero improved the search functionality on RoboEngineSolutions' support page?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Automation engineering design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
