DigDeep Innovations, a pioneer in mining automation solutions, faced challenges in maintaining an up-to-date knowledge base. Their products and solutions were constantly evolving, making it difficult to keep their support documentation current.
Using Deskhero, DigDeep was able to create a dynamic, self-learning knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, Deskhero was able to continuously update the knowledge base with new information and solutions.
This not only made it easier for support staff to find the information they needed, but also improved the quality of the support provided. Customers were able to get accurate, up-to-date information about their queries, improving their satisfaction with DigDeep's support services.
Furthermore, the AI-powered knowledge base reduced the workload on DigDeep's support staff. By automating the process of updating the knowledge base, Deskhero freed up staff to focus on more complex customer queries and other tasks.
Overall, Deskhero's AI capabilities have enabled DigDeep to maintain a dynamic, up-to-date knowledge base, improving their customer support and reducing the workload on their support staff.
How does Deskhero's AI update the knowledge base?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to continuously learn and update the knowledge base with new information and solutions.
How has Deskhero improved the quality of DigDeep's support?
By maintaining an up-to-date knowledge base, Deskhero has enabled DigDeep to provide accurate, current information to their customers. This has improved the quality of their support and increased customer satisfaction.
How has Deskhero reduced the workload on DigDeep's support staff?
By automating the process of updating the knowledge base, Deskhero has freed up DigDeep's support staff to focus on more complex customer queries and other tasks. This has reduced their workload and improved their efficiency.
* This article provides an example of how a fictive company in the Automation Solutions for Mining Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
