RoboFix Inc. had a vast amount of information spread across different formats - word documents, powerpoint presentations, pdf files, and their website. They wanted to consolidate this information into a comprehensive knowledge base for their customers.
Using Deskhero, RoboFix Inc. was able to generate knowledge base articles from their existing resources. The platform's advanced AI capabilities leveraged OpenAI Embeddings to find relevant content from these resources.
The AI then used OpenAIs ChatGPT to generate comprehensive articles, creating a robust knowledge base. This not only improved customer self-service but also reduced the load on the support team.
Deskhero's comprehensive search bar made it easy for customers to find relevant information. The platform's REST API allowed RoboFix Inc. to integrate the knowledge base with their existing systems, providing a seamless customer experience.
Since implementing Deskhero, RoboFix Inc. has seen a significant reduction in basic troubleshooting queries. Customers appreciate the comprehensive knowledge base, and the support team can focus on more complex issues.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from existing resources to find relevant content. This content is then used to generate comprehensive knowledge base articles, enhancing the overall knowledge base.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows it to integrate with existing systems, providing a seamless customer experience.
Does Deskhero improve customer self-service?
Yes, by generating a comprehensive knowledge base, Deskhero improves customer self-service. Customers can find relevant information easily, reducing the need for support intervention.
* This article provides an example of how a fictive company in the Automation systems maintenance and repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
