AutoMend Solutions was struggling with a high volume of customer queries regarding troubleshooting and system maintenance. The manual process of sorting through tickets and assigning them to the right team was time-consuming and inefficient.
With Deskhero, AutoMend Solutions was able to automate their ticket management process. The platform's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhanced search results, making it easier for the support team to find relevant information.
Deskhero's custom fields and structured data lists allowed AutoMend Solutions to categorize and prioritize tickets effectively. The kanban board provided a visual overview of the support process, improving team coordination and productivity.
AutoMend Solutions reported a significant improvement in their response time and customer satisfaction since implementing Deskhero. The platform's AI capabilities have enabled them to handle a larger volume of queries without compromising on service quality.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero handle a high volume of customer queries?
Yes, Deskhero is designed to handle a high volume of customer queries efficiently. Its advanced AI capabilities allow it to sort and prioritize tickets, suggest responses, and enhance search results.
How does Deskhero improve team coordination?
Deskhero's kanban board provides a visual overview of the support process, making it easier for teams to coordinate and track progress. Custom fields and structured data lists also help in categorizing and prioritizing tasks effectively.
* This article provides an example of how a fictive company in the Automation systems maintenance and repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
