AutoHub Dealership receives a wide range of customer queries daily, from inquiries about car models to requests for test drives. Deskhero's ticket management system allows AutoHub to handle these queries efficiently, ensuring that every customer receives a timely response.
Deskhero's AI capabilities play a crucial role in this process. The AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, significantly reducing the time spent by support agents on each ticket.
The AI also enhances the search results within the platform, enabling support agents to find relevant information quickly and accurately. This feature is particularly beneficial when dealing with complex queries that require detailed responses.
Deskhero's ability to scrape website data and generate knowledge base articles from various file types has been instrumental in building a comprehensive knowledge base for AutoHub. The AI uses OpenAI Embeddings from these sources to suggest relevant content, further enhancing the efficiency of the support team.
Finally, the user groups feature allows AutoHub to segment their support team based on expertise or department, ensuring that every ticket is handled by the most suitable agent.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results within the platform.
Can Deskhero scrape website data?
Yes, Deskhero can scrape website data, which can be used to generate knowledge base articles or enhance search results.
What is the purpose of user groups in Deskhero?
The user groups feature in Deskhero allows companies to segment their support team based on expertise or department, ensuring that every ticket is handled by the most suitable agent.
* This article provides an example of how a fictive company in the Automobile Dealerships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
