DriveThru Autos deals with a high volume of customer queries every day, ranging from inquiries about car availability to service requests. Deskhero's ticket management system allows DriveThru to handle these queries efficiently, ensuring that every customer receives a prompt response.
Deskhero's AI capabilities are central to this process. The AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, significantly reducing the time spent by support agents on each ticket.
The AI also enhances the search results within the platform, enabling support agents to find relevant information quickly and accurately. This feature is particularly useful when dealing with complex queries that require detailed responses.
Deskhero's ability to generate knowledge base articles from various file types and scrape website data has been invaluable in building a comprehensive knowledge base for DriveThru. The AI uses OpenAI Embeddings from these sources to suggest relevant content, further enhancing the efficiency of the support team.
Finally, the REST API provided by Deskhero allows DriveThru to integrate the platform with their existing systems, ensuring a seamless workflow for the support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero generate knowledge base articles from any file type?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
What is the benefit of Deskhero's REST API?
The REST API provided by Deskhero allows companies to integrate the platform with their existing systems, ensuring a seamless workflow for the support team.
* This article provides an example of how a fictive company in the Automobile Dealerships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
