AutoSecure was facing challenges in managing high volumes of customer queries and complaints. The company turned to Deskhero for help. With Deskhero's ticket management feature, AutoSecure could efficiently manage and track all customer queries, ensuring no ticket goes unresolved or unnoticed.
Deskhero's advanced AI capabilities were particularly beneficial. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero could suggest relevant replies to customer queries. This significantly reduced the time taken to respond to customers, thereby improving customer satisfaction.
Furthermore, Deskhero's AI-powered comprehensive search bar made it easy for AutoSecure's support team to find relevant information quickly. Whether it was a past ticket, a knowledge base article, or a policy document, the support team could easily locate it using the search bar, further enhancing their efficiency.
With Deskhero's custom email domains and user groups features, AutoSecure could maintain a professional image while ensuring that the right teams were handling the right issues. This led to a more organized and efficient workflow.
Overall, Deskhero's AI capabilities have transformed AutoSecure's customer support operations, making them more efficient and customer-friendly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies. It analyzes the context of the query and suggests the most appropriate response based on past data.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly locate relevant information from past tickets, knowledge base articles, uploaded files, and scraped website data. It simplifies the process of finding information, saving time and improving efficiency.
What benefits did AutoSecure see after implementing Deskhero?
After implementing Deskhero, AutoSecure saw improved efficiency in handling customer queries, faster response times, better organization of customer support operations, and increased customer satisfaction.
* This article provides an example of how a fictive company in the Automobile insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
