AutoMax uses Deskhero's AI-powered ticket management system to efficiently handle customer queries and complaints. The system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to suggest replies. This not only reduces the response time but also ensures consistent and accurate responses.
AutoMax also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This allows the AI to provide customers with the most recent and relevant information.
With the help of Deskhero's custom fields and user groups, AutoMax is able to categorize their customers based on their preferences and issues. This helps in providing personalized support and improves customer satisfaction.
Deskhero's comprehensive search bar powered by AI helps AutoMax's support team to quickly find relevant information from the vast amount of data. This significantly reduces the time spent on searching for information and allows the team to focus more on resolving customer issues.
Lastly, AutoMax uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire customer support process.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This helps in reducing the response time and ensuring consistent and accurate responses.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. This ensures that the AI has the most recent and relevant information to provide to the customers.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI that uses OpenAI embeddings to quickly find relevant information from the vast amount of data. This significantly reduces the time spent on searching for information.
* This article provides an example of how a fictive company in the Automobile Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
