SpeedyCars uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only improves the efficiency of the support team but also enhances the customer experience.
SpeedyCars also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest car models and offers. This allows the AI to provide customers with the most recent and relevant information, thereby improving customer satisfaction and boosting sales.
With Deskhero's custom fields and user groups, SpeedyCars is able to segment their customers based on their preferences and issues. This helps in providing personalized support and improves customer retention.
Deskhero's comprehensive search bar powered by AI helps SpeedyCars' support team to quickly find relevant information from the vast amount of data. This significantly reduces the time spent on searching for information and allows the team to focus more on resolving customer issues.
Lastly, SpeedyCars uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire customer support process.
How does Deskhero's AI capabilities enhance customer experience?
Deskhero's AI capabilities provide quick and accurate responses to customer queries by using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This not only improves the efficiency of the support team but also enhances the customer experience.
How does Deskhero's website scraping feature help in boosting sales?
Deskhero's website scraping feature keeps the knowledge base updated with the latest car models and offers. This allows the AI to provide customers with the most recent and relevant information, thereby improving customer satisfaction and boosting sales.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI that uses OpenAI embeddings to quickly find relevant information from the vast amount of data. This significantly reduces the time spent on searching for information.
* This article provides an example of how a fictive company in the Automobile Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
