AutoCraft receives a high volume of customer queries daily, ranging from technical issues to product inquiries. With Deskhero's AI capabilities, they can efficiently manage these tickets using OpenAI embeddings. The AI system analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This not only expedites the ticket resolution process but also ensures consistency in responses.
The AI-powered comprehensive search bar is another feature that AutoCraft finds invaluable. It leverages OpenAI embeddings to enhance search results, making it easier for the support team to find relevant information quickly. This reduces the time spent on searching for solutions, enabling the team to focus more on resolving customer issues.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing the context of the customer's query, the system suggests possible responses, which the support team can then customize as needed. This significantly reduces the response time, improving customer satisfaction.
AutoCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflow.
Overall, AutoCraft has seen a significant improvement in their customer support efficiency since implementing Deskhero. The AI-powered features have not only streamlined their processes but also enhanced their customer service quality.
How does Deskhero's AI system expedite the ticket resolution process?
Deskhero's AI system uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in quickly identifying the best solutions, thereby expediting the ticket resolution process.
How does Deskhero enhance search results?
Deskhero's comprehensive search bar leverages OpenAI embeddings to enhance search results. It analyzes the context of the search query to provide the most relevant information quickly.
How does Deskhero generate suggested replies?
Deskhero's AI system analyzes the context of the customer's query and suggests possible responses based on previous tickets, knowledge base articles, uploaded files, and scraped website data. The support team can then customize these suggestions as needed.
* This article provides an example of how a fictive company in the Automotive Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
