DriveTech deals with complex technological products, which often result in intricate customer queries. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI system uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in quickly identifying the best solutions, thereby optimizing the ticket resolution process.
Another challenge that DriveTech faces is responding to customer queries promptly. With Deskhero's AI capabilities, they can generate suggested replies based on the context of the query. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
DriveTech also uses Deskhero's comprehensive search bar to find relevant information quickly. The AI-powered search bar leverages OpenAI embeddings to enhance search results, making it easier for the support team to find the solutions they need.
Additionally, DriveTech uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero without disrupting their current workflow.
Since implementing Deskhero, DriveTech has seen a significant improvement in their customer support efficiency. The AI-powered features have not only optimized their processes but also enhanced their customer service quality.
How does Deskhero optimize the ticket resolution process?
Deskhero's AI system uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in quickly identifying the best solutions, thereby optimizing the ticket resolution process.
How does Deskhero generate suggested replies?
Deskhero's AI system analyzes the context of the customer's query and suggests possible responses based on previous tickets, knowledge base articles, uploaded files, and scraped website data. The support team can then customize these suggestions as needed.
How does Deskhero enhance search results?
Deskhero's comprehensive search bar leverages OpenAI embeddings to enhance search results. It analyzes the context of the search query to provide the most relevant information quickly.
* This article provides an example of how a fictive company in the Automotive Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
