MotorEdge has a vast range of products, each with its unique specifications and features. To effectively address customer queries, their support team needs access to detailed information about each product. With Deskhero's AI capabilities, they can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI system uses OpenAI embeddings to analyze the content from these sources and generate comprehensive articles. This not only saves time but also ensures that the information is accurate and up-to-date.
MotorEdge also uses Deskhero's AI capabilities to manage user groups. The AI system analyzes the roles and responsibilities of each team member and assigns them to appropriate user groups. This ensures that each ticket is directed to the right person, improving the efficiency of their ticket management system.
Deskhero's custom fields feature is another tool that MotorEdge finds useful. They can create custom fields for specific product details, making it easier for the support team to find the information they need.
Since implementing Deskhero, MotorEdge has seen a significant improvement in their customer support efficiency. The AI-powered features have not only streamlined their processes but also enhanced the quality of their knowledge base.
How does Deskhero generate knowledge base articles?
Deskhero's AI system uses OpenAI embeddings to analyze content from Word, PowerPoint, PDF files, and scraped website data. It then generates comprehensive knowledge base articles based on this information.
How does Deskhero manage user groups?
Deskhero's AI system analyzes the roles and responsibilities of each team member and assigns them to appropriate user groups. This ensures that each ticket is directed to the right person.
How does MotorEdge use Deskhero's custom fields feature?
MotorEdge uses Deskhero's custom fields feature to create fields for specific product details. This makes it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Automotive Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
