MotorMedic deals with a wide range of customer queries every day. These queries range from simple questions about their services to complex technical inquiries. Managing these queries was a daunting task until they started using Deskhero. With Deskhero's advanced AI capabilities, MotorMedic can now handle customer queries more efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies. This has drastically reduced the response time to customer queries.
Furthermore, the AI enhances search results, making it easier for the customer service team to find the information they need. This has not only improved the efficiency of the customer service team but also increased customer satisfaction as customers receive faster and more accurate responses.
Deskhero's AI capabilities have also simplified the management of MotorMedic's knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for the customer service team to keep the knowledge base updated.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of MotorMedic's customer service.
How has Deskhero improved the efficiency of MotorMedic's customer service?
Deskhero's advanced AI capabilities have significantly improved the efficiency of MotorMedic's customer service. The AI can quickly find relevant content and generate suggested replies, reducing the response time to customer queries. It also enhances search results, making it easier for the customer service team to find the information they need.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI manages the knowledge base by generating articles from word, powerpoint, pdf files. This makes it easier for the customer service team to keep the knowledge base updated.
How has Deskhero affected customer satisfaction at MotorMedic?
Deskhero has increased customer satisfaction at MotorMedic by enabling the customer service team to respond to customer queries more quickly and accurately. This has resulted in a better customer experience.
* This article provides an example of how a fictive company in the Automotive Motor Diagnostics and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
