CarCare Clinic receives a multitude of customer queries each day, covering a wide spectrum of topics from basic service inquiries to complex technical issues. Handling these queries was a challenge until they implemented Deskhero. With Deskhero's advanced AI capabilities, CarCare Clinic can now manage customer queries more effectively.
The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to identify relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies. This has significantly cut down the response time to customer queries.
In addition, the AI enhances search results, making it easier for the helpdesk team to locate necessary information. This has not only boosted the efficiency of the helpdesk team but also elevated customer satisfaction as customers receive quicker and more precise responses.
Deskhero's AI capabilities have also facilitated the management of CarCare Clinic's knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files, simplifying the task of keeping the knowledge base current for the helpdesk team.
In summary, Deskhero's advanced AI capabilities have substantially enhanced the efficiency and effectiveness of CarCare Clinic's helpdesk services.
How has Deskhero improved the efficiency of CarCare Clinic's helpdesk services?
Deskhero's advanced AI capabilities have substantially improved the efficiency of CarCare Clinic's helpdesk services. The AI can swiftly find relevant content and generate suggested replies, reducing the response time to customer queries. It also enhances search results, making it easier for the helpdesk team to locate necessary information.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI manages the knowledge base by generating articles from word, powerpoint, pdf files. This simplifies the task of keeping the knowledge base current for the helpdesk team.
How has Deskhero affected customer satisfaction at CarCare Clinic?
Deskhero has elevated customer satisfaction at CarCare Clinic by enabling the helpdesk team to respond to customer queries more quickly and precisely. This has resulted in a superior customer experience.
* This article provides an example of how a fictive company in the Automotive Motor Diagnostics and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
