AutoFix Solutions receives hundreds of customer queries daily, ranging from simple questions about their services to complex inquiries about car diagnostics and repairs. Managing these inquiries was a challenge until they started using Deskhero. With Deskhero's advanced AI capabilities, AutoFix Solutions can now quickly and accurately respond to customer queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Additionally, the AI enhances search results, making it easier for the support team to find relevant information. This has not only improved the efficiency of the support team but also increased customer satisfaction as customers get accurate responses faster.
Deskhero's AI capabilities have also helped AutoFix Solutions in managing their knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files. This has made it easier for the support team to update the knowledge base, ensuring that it always has the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have transformed AutoFix Solutions' customer support, making it more efficient and effective.
How has Deskhero improved the efficiency of AutoFix Solutions' customer support?
Deskhero's advanced AI capabilities have significantly improved the efficiency of AutoFix Solutions' customer support. The AI can quickly find relevant content and generate suggested replies, reducing the time taken to respond to customer queries. It also enhances search results, making it easier for the support team to find relevant information.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI manages the knowledge base by generating articles from word, powerpoint, pdf files. This makes it easier for the support team to update the knowledge base, ensuring that it always has the most up-to-date information.
How has Deskhero affected customer satisfaction at AutoFix Solutions?
Deskhero has increased customer satisfaction at AutoFix Solutions by enabling the support team to respond to customer queries more quickly and accurately. This has resulted in a better customer experience.
* This article provides an example of how a fictive company in the Automotive Motor Diagnostics and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
