CarParts Distributors deals with a high volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar makes it easy for the support team to find the necessary information to resolve customer queries. This not only reduces the time spent on each ticket but also improves the accuracy of the responses.
CarParts Distributors also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and technical specifications from manufacturers' websites. This ensures that the AI always has the most recent and accurate information when generating suggested replies.
Deskhero's custom fields and user groups features allow CarParts Distributors to categorize tickets based on their nature and assign them to the appropriate team. This further streamlines the process and ensures that each query is handled by the most qualified personnel.
By using Deskhero's advanced AI capabilities, CarParts Distributors has significantly improved their helpdesk services, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to pull the latest product information and technical specifications from manufacturers' websites. This ensures that the AI always has the most current and accurate information when generating suggested replies.
How does Deskhero handle ticket assignment?
Deskhero allows for the creation of custom fields and user groups. This enables companies to categorize tickets based on their nature and assign them to the appropriate team.
* This article provides an example of how a fictive company in the Automotive parts and accessories wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
