CarGear Solutions receives a high volume of customer inquiries daily. Using Deskhero's AI capabilities, the company manages these inquiries efficiently. The AI system analyzes previous tickets and knowledge base articles using OpenAI Embeddings to suggest relevant replies, reducing response times and enhancing customer satisfaction.
The company uses Deskhero's custom fields and structured data lists to categorize customer inquiries, making it easier for the support team to address them. The AI system also enhances the search results, enabling the team to find relevant information rapidly.
Deskhero's AI capabilities extend to generating knowledge base articles from various file formats. CarGear Solutions uploads their product manuals, policies, and presentations, which the AI system uses to create comprehensive articles. This feature has reduced the time spent on content creation for the knowledge base.
CarGear Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI system scrapes data from various sources, ensuring the most recent information is always available to the support team and customers.
Overall, Deskhero's AI capabilities have improved CarGear Solutions' customer experience by streamlining their customer support services and enhancing their efficiency.
How does Deskhero's AI system help in managing customer inquiries?
The AI system analyzes previous tickets and knowledge base articles using OpenAI Embeddings to suggest relevant replies, which helps in managing customer inquiries efficiently.
How does Deskhero's AI system assist in content creation for the knowledge base?
The AI system can generate knowledge base articles from various file formats like product manuals, policies, and presentations, reducing the time spent on content creation.
How does Deskhero's AI system keep the knowledge base updated?
The AI system uses the website scraping feature to collect the latest information from various sources, ensuring the knowledge base is always updated.
* This article provides an example of how a fictive company in the Agents specialised in the sale of automotive parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
