MotorParts Direct deals with numerous customer queries each day. The company uses Deskhero's AI capabilities to handle these queries efficiently. The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times and improving customer satisfaction.
MotorParts Direct uses Deskhero's custom fields and structured data lists to categorize customer queries, making it easier for the support team to address them. The AI system also enhances the search results, allowing the team to find relevant information quickly.
Deskhero's AI capabilities also extend to generating knowledge base articles from various file formats. MotorParts Direct uploads their product manuals, policies, and presentations, which the AI system uses to generate comprehensive articles. This feature has reduced the time spent on creating content for the knowledge base.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system scrapes data from various sources, ensuring that the most recent information is always available to the support team and customers.
Overall, Deskhero's AI capabilities have optimized MotorParts Direct's helpdesk services, improving their efficiency and customer satisfaction.
How does Deskhero's AI system improve response times?
The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI system enhance the search results?
The AI system uses OpenAI Embeddings to analyze all available data, including tickets, knowledge base articles, and uploaded files, to provide the most relevant search results.
How does Deskhero's AI system keep the knowledge base up-to-date?
The AI system uses the website scraping feature to collect the most recent information from various sources, ensuring that the knowledge base is always updated.
* This article provides an example of how a fictive company in the Agents specialised in the sale of automotive parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
