CarTech Solutions offers a range of high-tech accessories for cars, including GPS systems, dash cams, and smart car systems. These products often require technical support, and the company receives numerous such queries every day. Managing these queries manually was challenging and time-consuming. With Deskhero's AI-powered knowledge base, the company can now provide faster, more accurate solutions to technical issues.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and technical guides to suggest solutions to technical queries. This not only speeds up the response time but also ensures that the solutions are accurate and based on the latest information.
The AI also enhances the search results in the company's knowledge base. By analyzing the content of the search query and matching it with relevant knowledge base articles, the AI provides more accurate and comprehensive search results. This has made it easier for customers to find the solutions they need, reducing the number of support tickets and improving customer satisfaction.
Furthermore, Deskhero's REST API allows CarTech Solutions to integrate the platform with their existing systems. This seamless integration has further streamlined the company's technical support process, making it more efficient and effective.
Overall, the advanced AI capabilities of Deskhero have significantly improved CarTech Solutions' technical support. The company can now handle a larger volume of technical queries with greater accuracy and speed, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest solutions to technical queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and technical guides to generate suggested solutions to technical queries. These suggestions are based on the content of the query and the information available in the system.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI analyzes the content of the search query and matches it with relevant knowledge base articles using OpenAI Embeddings. This provides more accurate and comprehensive search results, making it easier for customers to find the solutions they need.
How does Deskhero's REST API help in streamlining the technical support process?
Deskhero's REST API allows for seamless integration with existing systems. This means that all the data and functionalities of Deskhero can be accessed and used directly from the company's existing systems, making the technical support process more efficient and effective.
* This article provides an example of how a fictive company in the Automotive Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
