AutoParts Unlimited receives hundreds of customer queries daily, ranging from product inquiries to technical support. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's AI-powered ticket management, the company can now automatically categorize and prioritize tickets based on their content and urgency. This has significantly reduced the time spent on ticket management and improved the overall efficiency of the support team.
The AI capabilities of Deskhero also enhance the company's response to customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Deskhero's AI also enhances the search results in the company's knowledge base. By analyzing the content of the search query and matching it with relevant knowledge base articles, the AI provides more accurate and comprehensive search results. This has made it easier for customers to find the information they need, reducing the number of support tickets and improving customer satisfaction.
Additionally, Deskhero's REST API allows AutoParts Unlimited to integrate the platform with their existing systems. This seamless integration has further streamlined the company's support process, making it more efficient and effective.
Overall, the advanced AI capabilities of Deskhero have transformed AutoParts Unlimited's customer support process. The company can now handle a larger volume of queries with greater accuracy and speed, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets and knowledge base articles to categorize and prioritize them. This ensures that urgent and important tickets are dealt with promptly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies to customer queries. These suggestions are based on the content of the query and the information available in the system.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI analyzes the content of the search query and matches it with relevant knowledge base articles using OpenAI Embeddings. This provides more accurate and comprehensive search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Automotive Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
