CarCare Center deals with a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The system's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets, significantly reducing response time and improving customer experience.
Deskhero's AI also assists CarCare Center in maintaining an up-to-date and comprehensive knowledge base. By scraping data from the company's website and generating articles from various file types, the AI ensures that the knowledge base is a valuable resource for both the support team and customers.
Using Deskhero's custom fields and user groups, CarCare Center categorizes their customers and inquiries. The AI uses this data to provide personalized and relevant responses, further enhancing customer satisfaction.
The AI-powered comprehensive search bar enables the support team to find relevant information quickly. By using OpenAI Embeddings, the AI enhances search results, making the process faster and more efficient.
CarCare Center uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to leverage all available data to provide the best possible customer support.
How does Deskhero's AI help CarCare Center manage tickets efficiently?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets, significantly reducing response time.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI scrapes data from the company's website and generates articles from various file types, ensuring the knowledge base is always up-to-date and comprehensive.
How does Deskhero's AI enhance the search process?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making the search process faster and more efficient.
* This article provides an example of how a fictive company in the Automotive Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
