QuickFix Garage receives a variety of customer inquiries every day. They use Deskhero's ticket management system to handle these efficiently. The system's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets, reducing response time and increasing customer satisfaction.
Deskhero's AI also helps QuickFix Garage in maintaining a comprehensive and up-to-date knowledge base. The AI scrapes data from the garage's website and generates articles from various file types, ensuring the knowledge base is a valuable resource for both the support team and customers.
QuickFix Garage uses Deskhero's custom fields and user groups to categorize their customers and inquiries. The AI uses this data to provide more personalized and relevant responses, further enhancing customer satisfaction.
The AI-powered comprehensive search bar enables the support team to find relevant information quickly. By using OpenAI Embeddings, the AI enhances search results, making the process faster and more efficient.
QuickFix Garage uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to leverage all available data to provide the best possible customer support.
How does Deskhero's AI help QuickFix Garage manage tickets efficiently?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets, reducing response time.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI scrapes data from the garage's website and generates articles from various file types, ensuring the knowledge base is always up-to-date and comprehensive.
How does Deskhero's AI enhance the search process?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making the search process faster and more efficient.
* This article provides an example of how a fictive company in the Automotive Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
