AutoFix Solutions receives hundreds of customer queries daily, ranging from appointment scheduling to complex repair inquiries. They use Deskhero's ticket management feature to manage these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files like repair manuals to suggest replies to incoming tickets. This significantly reduces the response time and enhances customer satisfaction.
Deskhero's AI capabilities also help AutoFix Solutions in managing their knowledge base. The AI scrapes data from their website and generates knowledge base articles from word, powerpoint, pdf files. This ensures that the knowledge base is always up-to-date and comprehensive, providing valuable resources for both the support team and customers.
AutoFix Solutions also uses Deskhero's custom fields and user groups features to categorize their customers and inquiries. The AI analyzes these categories to provide more personalized and relevant responses, further enhancing customer satisfaction.
The comprehensive search bar powered by AI makes it easy for the support team to find relevant information quickly. The AI uses OpenAI Embeddings to enhance search results, making the search process faster and more efficient.
Finally, AutoFix Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data exchange and allows the AI to leverage all available data to provide the best possible customer support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files like repair manuals to suggest replies to incoming tickets.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI scrapes data from the website and generates knowledge base articles from word, powerpoint, pdf files, ensuring the knowledge base is always up-to-date and comprehensive.
How does Deskhero's AI enhance the search process?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making the search process faster and more efficient.
* This article provides an example of how a fictive company in the Automotive Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
