Skyline Ground Services receives numerous customer queries daily, ranging from service inquiries to technical support requests. With Deskhero's advanced AI capabilities, Skyline has been able to automate the ticket management process, significantly reducing response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature allows Skyline to find relevant content quickly, enhancing the efficiency of their customer support team.
Additionally, the AI-powered platform generates suggested replies based on the embedded data, enabling Skyline's support team to handle more queries in less time. The comprehensive search bar further aids in locating necessary information swiftly, improving overall productivity.
Deskhero's REST API integration allows Skyline to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
With Deskhero, Skyline Ground Services has not only improved its customer support efficiency but also enhanced customer satisfaction through quicker and more accurate responses.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries, reducing the time taken to draft responses. It also enhances search results, helping support teams find relevant information faster.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth transition and minimal disruption to operations.
How does Deskhero enhance customer satisfaction?
By improving response times and the accuracy of responses, Deskhero enhances customer satisfaction. Customers receive quicker, more accurate help, leading to a better overall experience.
* This article provides an example of how a fictive company in the Aviation Ground Handling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
