AeroGround Solutions has an extensive knowledge base consisting of manuals, policies, and procedures. Managing this information and making it easily accessible was a challenge until they adopted Deskhero.
Deskhero's AI capabilities leverage OpenAI Embeddings from the company's knowledge base articles, uploaded files, and scraped website data. This feature allows AeroGround to quickly find and retrieve relevant content, significantly improving information accessibility.
The AI-powered platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This feature has made it easier for AeroGround to keep their knowledge base updated with the latest information.
Through Deskhero's REST API, AeroGround has been able to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
With Deskhero, AeroGround Solutions has not only improved its knowledge management but also enhanced the efficiency of its operations by making relevant information readily available.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results, making it easier to find and retrieve relevant information. It can also generate knowledge base articles from various file types and scrape data from websites, keeping the knowledge base updated.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites.
How does Deskhero enhance operational efficiency?
By improving information accessibility and keeping the knowledge base updated, Deskhero enhances operational efficiency. Relevant information is readily available, reducing the time taken to find and retrieve it.
* This article provides an example of how a fictive company in the Aviation Ground Handling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
