JetAssist Services handles a high volume of customer queries and support requests daily. Managing these tickets efficiently was a challenge until they implemented Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature allows JetAssist to quickly find relevant content and generate suggested replies, significantly improving their ticket management process.
The AI-powered platform also features a Kanban board for ticket management, providing a visual overview of the tickets' status. This feature has improved JetAssist's workflow and increased their customer support team's productivity.
Through Deskhero's REST API, JetAssist has been able to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
With Deskhero, JetAssist Services has not only streamlined its ticket management process but also improved its customer support efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries, reducing the time taken to draft responses. It also enhances search results, helping support teams find relevant information faster.
What is the benefit of Deskhero's Kanban board?
Deskhero's Kanban board provides a visual overview of the tickets' status, improving workflow and increasing the customer support team's productivity.
How does Deskhero improve customer satisfaction?
By streamlining the ticket management process and improving response times, Deskhero enhances customer satisfaction. Customers receive quicker, more accurate help, leading to a better overall experience.
* This article provides an example of how a fictive company in the Aviation Ground Handling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
