AeroShield Insurance has a comprehensive knowledge base, including policy documents, manuals, and FAQs. Before implementing Deskhero, finding relevant information was a time-consuming task for their support agents. Now, with Deskhero's AI capabilities, these resources are embedded into the platform, enabling agents to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies and enhance search results.
Using the custom fields feature, AeroShield has tailored the platform to capture all necessary information about each customer interaction. This structured data, combined with the AI's ability to learn from past tickets, helps the platform predict and suggest solutions to incoming queries, thereby reducing response times and increasing customer satisfaction.
AeroShield uses Deskhero's Kanban board feature to manage and track tickets effectively. The AI enhances this feature by predicting ticket priorities based on past data, ensuring that urgent issues are addressed promptly.
Deskhero's REST API allows AeroShield to integrate the platform with their existing systems seamlessly. This integration, coupled with the AI's ability to scrape data from their website, ensures that all relevant information is readily available to the support team.
In conclusion, Deskhero's advanced AI capabilities have empowered AeroShield Insurance to deliver superior customer support, setting them apart in the highly competitive aviation insurance market.
How does Deskhero's AI improve the efficiency of AeroShield's helpdesk services?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming queries. This reduces the time agents spend searching for information, thereby improving the efficiency of the helpdesk services.
How does Deskhero's AI predict ticket priorities?
The AI learns from past tickets and uses this information to predict the urgency of incoming issues. This ensures that high-priority tickets are addressed promptly.
How does Deskhero's REST API benefit AeroShield Insurance?
The REST API allows AeroShield to integrate Deskhero with their existing systems, ensuring that all relevant information is readily available to the support team. This integration also enables the AI to scrape data from their website, further enhancing the platform's capabilities.
* This article provides an example of how a fictive company in the Aviation insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
