SkyGuard Insurance has a vast knowledge base, including policy documents, manuals, and FAQs, which were previously difficult to navigate. With Deskhero's AI capabilities, these resources are now embedded into the platform, making it easier for support agents to find relevant information quickly. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies and enhance search results.
The custom fields feature allows SkyGuard to tailor the platform to their specific needs, capturing all necessary information about each customer interaction. This structured data, combined with the AI's ability to learn from past tickets, enables the platform to predict and suggest solutions to incoming queries, reducing response times and increasing customer satisfaction.
Deskhero's Kanban board feature is used by SkyGuard to manage and track tickets effectively. The AI capability enhances this feature by predicting ticket priorities based on past data, ensuring that urgent issues are addressed promptly.
The REST API provided by Deskhero allows SkyGuard to integrate the platform with their existing systems seamlessly. This integration, combined with the AI's ability to scrape data from their website, ensures that all relevant information is readily available to the support team.
Overall, the advanced AI capabilities of Deskhero have enabled SkyGuard Insurance to provide more efficient and effective customer support, improving their reputation in the competitive aviation insurance market.
How does Deskhero's AI improve response times?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming queries. This reduces the time agents spend searching for information and allows them to respond to customers more quickly.
How does Deskhero's AI predict ticket priorities?
The AI learns from past tickets and uses this information to predict the urgency of incoming issues. This ensures that high-priority tickets are addressed promptly.
How does Deskhero's REST API benefit SkyGuard Insurance?
The REST API allows SkyGuard to integrate Deskhero with their existing systems, ensuring that all relevant information is readily available to the support team. This integration also enables the AI to scrape data from their website, further enhancing the platform's capabilities.
* This article provides an example of how a fictive company in the Aviation insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
