AeroTech Repairs deals with a high volume of customer queries daily. Before implementing Deskhero, their support team had to manually search through extensive databases to find the information needed to respond to these queries. Now, with Deskhero's advanced AI capabilities, AeroTech can automatically generate responses to customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data.
Deskhero's AI capabilities also enhance search results, making it easier for AeroTech's support team to find relevant information quickly. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction and reducing the workload on the support team.
In addition, AeroTech uses Deskhero's user groups feature to organize their support team into specialized groups. This allows them to assign queries to the most suitable group, improving the quality of their responses and the efficiency of their support process.
Deskhero's ticket management feature enables AeroTech to efficiently manage customer queries, track their progress and ensure timely resolution. This has further improved the efficiency of their support process and the satisfaction of their customers.
Overall, Deskhero's advanced AI capabilities have significantly improved AeroTech's customer support process, making it faster, more accurate and more efficient.
How does Deskhero's AI capabilities improve AeroTech's customer support process?
Deskhero's AI capabilities automate the process of generating responses to customer queries and enhance search results. This reduces the time taken to respond to queries and the workload on the support team, improving the efficiency of AeroTech's customer support process.
How does AeroTech use Deskhero's user groups feature?
AeroTech uses Deskhero's user groups feature to organize their support team into specialized groups. This allows them to assign queries to the most suitable group, improving the quality of their responses and the efficiency of their support process.
How does Deskhero's ticket management feature benefit AeroTech?
Deskhero's ticket management feature enables AeroTech to efficiently manage customer queries, track their progress and ensure timely resolution. This has further improved the efficiency of their support process and the satisfaction of their customers.
* This article provides an example of how a fictive company in the Avionics Equipment Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
