AvioFix Services handles a large number of customer queries every day. Before using Deskhero, their support team had to manually navigate through vast amounts of data to find the information necessary to answer these queries. Now, with Deskhero's advanced AI capabilities, AvioFix can automatically generate responses to customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data.
Deskhero's AI capabilities also enhance search results, making it easier for AvioFix's support team to find relevant information quickly. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction and reducing the workload on the support team.
Moreover, AvioFix uses Deskhero's custom email domains feature to create a more professional image and make communication with customers more efficient. This has further improved their customer support process and increased customer satisfaction.
Deskhero's REST API allows AvioFix to integrate the platform with their existing systems, making it easier to manage customer queries and improving the efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have greatly enhanced AvioFix's customer support process, making it quicker, more precise and more efficient.
How does Deskhero's AI capabilities improve AvioFix's customer support process?
Deskhero's AI capabilities automate the process of generating responses to customer queries and enhance search results. This reduces the time taken to respond to queries and the workload on the support team, improving the efficiency of AvioFix's customer support process.
How does AvioFix use Deskhero's custom email domains feature?
AvioFix uses Deskhero's custom email domains feature to create a more professional image and make communication with customers more efficient. This has further improved their customer support process and increased customer satisfaction.
How does Deskhero's REST API benefit AvioFix?
Deskhero's REST API allows AvioFix to integrate the platform with their existing systems, making it easier to manage customer queries and improving the efficiency of their support process.
* This article provides an example of how a fictive company in the Avionics Equipment Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
