SkyFix Solutions receives numerous customer queries daily regarding avionics equipment repairs. Prior to using Deskhero, their customer support team had to manually sift through vast amounts of data to find relevant information to answer these queries. With Deskhero's advanced AI capabilities, SkyFix can now automatically generate responses to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data.
Deskhero's AI capabilities also enhance search results, making it easier for SkyFix's support team to find relevant information quickly. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction and reducing the workload on the support team.
Furthermore, SkyFix uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This makes it easier to track and resolve issues, further improving the efficiency of their customer support process.
Deskhero's kanban board feature allows SkyFix to visualize their workflow and track the progress of customer queries. This helps the support team to prioritize tasks and manage their workload more effectively.
Overall, Deskhero's advanced AI capabilities have transformed SkyFix's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve the efficiency of SkyFix's customer support process?
Deskhero's AI capabilities automate the process of generating responses to customer queries and enhance search results. This reduces the time taken to respond to queries and the workload on the support team, improving the efficiency of SkyFix's customer support process.
How does SkyFix use Deskhero's custom fields and structured data lists?
SkyFix uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This makes it easier to track and resolve issues, improving the efficiency of their customer support process.
How does Deskhero's kanban board feature benefit SkyFix?
Deskhero's kanban board feature allows SkyFix to visualize their workflow and track the progress of customer queries. This helps the support team to prioritize tasks and manage their workload more effectively.
* This article provides an example of how a fictive company in the Avionics Equipment Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
