AeroRent Solutions handles a high volume of customer queries and technical support requests daily. To manage this effectively, they use Deskhero's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations.
The AI system analyzes these data sources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time support staff spend on each ticket, allowing them to handle more requests and improve customer satisfaction.
Additionally, AeroRent uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from manufacturers' websites. The AI system can identify and extract relevant information from these sites, ensuring that the support team always has the most up-to-date information.
Deskhero's AI also enhances the search results in the platform's comprehensive search bar. When a support agent searches for information to assist a customer, the AI system uses the same embeddings to provide the most relevant results. This feature has improved the speed and accuracy of the support team's responses.
Overall, Deskhero's advanced AI capabilities have enabled AeroRent to provide superior customer support, resulting in higher customer satisfaction and retention rates.
How does Deskhero's AI system improve the efficiency of AeroRent's support team?
Deskhero's AI system uses OpenAI Embeddings from various data sources to generate suggested replies to support requests and enhance search results. This reduces the time support staff spend on each ticket and improves the accuracy of their responses.
How does Deskhero keep AeroRent's knowledge base updated?
Deskhero uses a website scraping feature to extract relevant information from manufacturers' websites. This ensures that AeroRent's support team always has the most up-to-date information.
What benefits has AeroRent seen since implementing Deskhero?
Since implementing Deskhero, AeroRent has seen improved efficiency in their support operations and increased customer satisfaction due to faster and more accurate responses.
* This article provides an example of how a fictive company in the Avionics leasing/renting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
