InsightSphere uses Deskhero's AI capabilities to quickly process and categorize incoming tickets, allowing their team to prioritize and respond to requests more efficiently. This has resulted in a significant reduction in response times and an increase in customer satisfaction.
The company also leverages Deskhero's knowledge base feature, which uses AI to generate articles from uploaded files such as policies, manuals, and presentations. This has not only reduced the workload for their support team but also improved the quality of their responses.
Deskhero's website scraping feature is used by InsightSphere to keep track of industry trends and competitor activities. The AI analyzes the scraped data and provides actionable insights, helping the company stay ahead of the competition.
InsightSphere uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero enhance the search results within these systems, making it easier for the team to find relevant information.
With the help of Deskhero's AI, InsightSphere has been able to automate many of their customer support processes, freeing up their team to focus on more complex tasks. This has led to increased productivity and cost savings for the company.
How does Deskhero's AI improve response times?
Deskhero's AI categorizes incoming tickets based on their content, allowing the support team to prioritize and respond to them more efficiently. The AI also suggests replies based on previous tickets and knowledge base articles, reducing the time it takes to craft a response.
How does the knowledge base feature work?
Deskhero's AI can generate knowledge base articles from uploaded files such as policies, manuals, and presentations. These articles can then be used to answer customer inquiries, improving the quality of responses.
What insights can be gained from the website scraping feature?
Deskhero's AI analyzes the data scraped from websites to provide insights on industry trends and competitor activities. This can help your company stay ahead of the competition.
* This article provides an example of how a fictive company in the Business-to-Business (B2B) Research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
