TinyToes Photography receives numerous queries regarding their services, packages, and scheduling. They use Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, thereby reducing the response time.
Deskhero's custom fields and structured data lists have enabled TinyToes Photography to categorize and prioritize their customer queries efficiently. This has resulted in a more streamlined workflow and improved customer service.
TinyToes Photography uses Deskhero's AI to leverage OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature helps in providing accurate information to customers regarding their services and packages.
The comprehensive search bar powered by AI has improved the search results, making it easier for the customer support team to find relevant content quickly. This has further increased their productivity.
By using Deskhero's REST API, TinyToes Photography has integrated their existing systems with Deskhero, creating a unified platform for all their customer support needs.
How has Deskhero improved TinyToes Photography's response time?
Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
How does Deskhero help in providing accurate information to customers?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations to provide accurate information to customers.
How has Deskhero enhanced the search results at TinyToes Photography?
The comprehensive search bar powered by AI has improved the search results, making it easier for the customer support team to find relevant content quickly.
* This article provides an example of how a fictive company in the Baby Portraits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
