ClearPath Verification maintains an extensive knowledge base to help customers find answers to their queries without needing to contact customer support. They use Deskhero's knowledge base feature to manage this resource, but the standout feature is the platform's advanced AI capabilities.
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This capability allows the AI to suggest updates to existing knowledge base articles or even propose new articles based on recurring themes in customer queries.
The AI system also enhances the search functionality of the knowledge base. By understanding the context of customer queries, it can provide more relevant search results, making it easier for customers to find the information they need.
Furthermore, the AI system generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This automation saves significant time and effort that would otherwise be spent on manual data entry.
By leveraging Deskhero's AI capabilities, ClearPath Verification has significantly improved the utility and efficiency of their knowledge base, resulting in better customer self-service and reduced support workload.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by suggesting updates to existing articles or proposing new ones based on recurring themes in customer queries. It also improves the search functionality by providing more relevant results.
How does Deskhero's AI improve customer self-service?
Deskhero's AI improves customer self-service by making it easier for customers to find the information they need in the knowledge base. It understands the context of customer queries and provides more relevant search results.
What are the benefits of using Deskhero's AI for knowledge base management?
Using Deskhero's AI for knowledge base management leads to improved utility and efficiency of the knowledge base, better customer self-service, and reduced support workload.
* This article provides an example of how a fictive company in the Background Checking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
