TruthFinder Security was seeking a solution to improve their operational efficiency and customer support. They found their answer in Deskhero. With its ticket management system and user groups feature, TruthFinder was able to assign tasks to specific teams, ensuring efficient handling of cases.
Deskhero's custom email domains allowed TruthFinder to maintain their brand identity while communicating with clients. The structured data lists and custom fields helped them organize case information systematically, reducing the time spent on data retrieval.
The advanced AI capabilities of Deskhero significantly improved TruthFinder's search results. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero enhanced the relevancy of search results, making it easier for both employees and clients to find necessary information.
Deskhero's AI also played a crucial role in improving TruthFinder's customer support. By generating suggested replies based on previous interactions and knowledge base articles, Deskhero ensured quick and accurate responses to client queries.
Lastly, through Deskhero's REST API, TruthFinder was able to integrate the platform with their existing systems, ensuring a smooth transition and continuity in their operations.
How does Deskhero improve operational efficiency?
Deskhero improves operational efficiency through its ticket management system and user groups feature, which allow for efficient assignment and handling of tasks. Its structured data lists and custom fields also help in systematic organization of case information, reducing time spent on data retrieval.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This enhances the relevancy of search results, making it easier to find necessary information.
How does Deskhero's AI improve customer support?
Deskhero's AI improves customer support by generating suggested replies based on previous interactions and knowledge base articles. This ensures quick and accurate responses to client queries.
* This article provides an example of how a fictive company in the Background Checks and Investigations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
