ClearPath Verification was grappling with the challenge of managing their vast knowledge base and providing prompt customer support. Deskhero came to their rescue. With its advanced AI capabilities, Deskhero was able to generate knowledge base articles from Word, PowerPoint, and PDF files, creating a comprehensive and easily searchable knowledge base.
The AI capabilities of Deskhero also enhanced ClearPath's customer support. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generated suggested replies, enabling faster and more accurate responses to client queries.
With Deskhero's ticket management system and Kanban board, ClearPath was able to manage their cases more efficiently. The visual overview of ongoing investigations provided by the Kanban board made it easier to track progress and prioritize tasks.
Deskhero's custom fields and structured data lists enabled ClearPath to organize case information in a more structured manner. This significantly reduced the time spent on searching for specific case details, improving overall operational efficiency.
Through Deskhero's REST API, ClearPath was able to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI improve knowledge management?
Deskhero's AI improves knowledge management by generating knowledge base articles from Word, PowerPoint, and PDF files. This creates a comprehensive and easily searchable knowledge base.
How does Deskhero's AI capabilities enhance customer support?
Deskhero's AI capabilities enhance customer support by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This enables faster and more accurate responses to client queries.
Can Deskhero be integrated with existing systems?
Yes, through Deskhero's REST API, it can be integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Background Checks and Investigations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
