CheckMate Investigations was struggling with managing their increasing number of cases and providing timely customer support. They turned to Deskhero for a solution. By implementing Deskhero’s ticket management system, they were able to categorize and prioritize cases more efficiently. The Kanban board feature provided a visual overview of ongoing investigations, making it easier to track progress.
With Deskhero's custom fields and structured data lists, CheckMate was able to organize case information in a more structured and accessible manner. This significantly reduced the time spent on searching for specific case details.
Deskhero's advanced AI capabilities played a pivotal role in improving CheckMate's customer support. Leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generated suggested replies, enabling faster and more accurate responses to client queries.
Additionally, Deskhero's AI capabilities enhanced CheckMate's knowledge base. By generating articles from Word, PowerPoint, and PDF files, and scraping website data, Deskhero created a comprehensive and easily searchable knowledge base. This not only improved internal operations but also provided clients with better access to relevant information.
Finally, through Deskhero's REST API, CheckMate was able to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This enables faster and more accurate responses to client queries.
How does Deskhero enhance the knowledge base?
Deskhero enhances the knowledge base by generating articles from Word, PowerPoint, and PDF files, and scraping website data. This creates a comprehensive and easily searchable knowledge base.
Can Deskhero be integrated with existing systems?
Yes, through Deskhero's REST API, it can be integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Background Checks and Investigations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
