DigDeep Rentals receives hundreds of inquiries daily about their equipment availability, rental procedures, and technical specifications. They use Deskhero's tickets management feature to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
With the custom fields feature, DigDeep Rentals can categorize inquiries based on their nature, such as technical, billing, or general. This helps in routing the ticket to the right team, improving the overall resolution time.
The AI capabilities also enhance the search results on their helpdesk. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results to both customers and support agents.
Deskhero's AI also generates knowledge base articles from word, powerpoint, and pdf files. This has helped DigDeep Rentals in building a comprehensive knowledge base without investing much time and effort.
Lastly, the REST API provided by Deskhero allows DigDeep Rentals to integrate their customer support system with other business applications, providing a seamless experience for both customers and support agents.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets, knowledge base articles, and uploaded files to understand the context of the new ticket. It then suggests a reply based on this analysis.
How does the AI enhance search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
How does Deskhero help in building a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This allows you to build a comprehensive knowledge base without investing much time and effort.
* This article provides an example of how a fictive company in the Backhoes Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
