EarthMovers Inc. uses Deskhero's user groups feature to organize their support team based on expertise and responsibility. This, combined with the AI's ability to categorize and route tickets, has improved the efficiency of their support team.
The advanced AI capabilities of Deskhero have also enhanced the customer experience at EarthMovers Inc. The AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, providing quick and accurate responses to customer inquiries.
EarthMovers Inc. has also benefited from Deskhero's website scraping feature. The AI uses this scraped data to enhance search results and suggest replies to tickets, providing a more personalized customer experience.
Deskhero's REST API has allowed EarthMovers Inc. to integrate their helpdesk services with their website and mobile app. This has provided a seamless experience for their customers, who can now access helpdesk services directly from these platforms.
Lastly, the AI capabilities of Deskhero have helped EarthMovers Inc. in building a comprehensive knowledge base. The AI generates knowledge base articles from word, powerpoint, and pdf files, saving the company significant time and effort.
How does the AI categorize and route tickets?
The AI analyzes the content of the ticket to understand its nature. It then categorizes the ticket based on this analysis and routes it to the appropriate user group.
How does the AI use website scraped data?
The AI uses website scraped data to enhance search results and suggest replies to tickets. This provides a more personalized customer experience.
How does Deskhero integrate with other platforms?
Deskhero provides a REST API that allows you to integrate your helpdesk services with other platforms like your website or mobile app.
* This article provides an example of how a fictive company in the Backhoes Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
