Trailblazer's Campgrounds receives a high volume of customer queries daily. Managing these queries efficiently was a challenge until they implemented Deskhero. With its ticket management system, they can now sort, prioritize, and respond to these tickets effectively.
Deskhero's advanced AI capabilities have significantly improved the quality of responses. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI generates suggested replies that are both quick and accurate.
Deskhero's AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. This has greatly reduced the time taken to resolve a query, thereby increasing customer satisfaction.
By utilizing Deskhero's custom fields and user groups, Trailblazer's Campgrounds has been able to categorize their customers and queries better. This has resulted in more personalized responses and an enhanced customer experience.
Moreover, the REST API provided by Deskhero has allowed Trailblazer's Campgrounds to integrate their existing systems with Deskhero, ensuring a seamless flow of information and a unified customer experience.
How has Deskhero improved the quality of responses?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other sources. This results in quick and accurate responses, thereby improving the quality.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Backpacking Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
