Backpacker's Haven receives numerous queries daily from backpackers around the world. Managing these queries was a daunting task until they implemented Deskhero. Now, with the help of Deskhero's ticket management system, they can efficiently sort, prioritize, and respond to these tickets.
The advanced AI capabilities of Deskhero have been instrumental in improving the quality of responses. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in generating suggested replies, which are not only accurate but also quick.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This has significantly reduced the time taken to resolve a query, thereby increasing customer satisfaction.
With the help of Deskhero's custom fields and user groups, Backpacker's Haven has been able to categorize their customers and queries better. This has helped them in providing personalized responses, further enhancing customer experience.
Moreover, the REST API provided by Deskhero has enabled Backpacker's Haven to integrate their existing systems with Deskhero, ensuring a seamless flow of information.
How has Deskhero improved the response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other sources. This helps in providing quick and accurate responses, thereby reducing the response times.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Backpacking Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
