Nomad's Retreat has a vast amount of information that is useful for their customers. However, managing this information and making it easily accessible was a challenge. With Deskhero, they were able to create a structured knowledge base that is easy to navigate.
Deskhero's AI capabilities have been instrumental in populating the knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This has significantly reduced the effort required to maintain the knowledge base.
The AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This makes it easy for customers to find the information they need.
Furthermore, Deskhero's custom email domains have enabled Nomad's Retreat to provide a personalized experience to their customers. They can now send emails from their own domain, which not only looks professional but also builds trust among customers.
Lastly, the REST API provided by Deskhero has made it possible for Nomad's Retreat to integrate their existing systems with Deskhero. This ensures a seamless flow of information and a unified customer experience.
How does Deskhero help in creating a knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This reduces the effort required to maintain the knowledge base.
How does Deskhero enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results.
Can Deskhero send emails from a custom domain?
Yes, Deskhero supports custom email domains. This allows you to send emails from your own domain, which looks professional and builds trust among customers.
* This article provides an example of how a fictive company in the Backpacking Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
