Hiker's Haven has a vast knowledge base of articles, guides, and policies. However, finding relevant information quickly was a challenge. With Deskhero's advanced AI capabilities, the company is now able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content swiftly.
The AI-powered platform also generates suggested replies using ChatGPT, which has significantly reduced the response time and improved customer satisfaction. The AI system learns from every interaction, continually improving its suggestions over time.
Hiker's Haven also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest backpacking trends and information. The AI system analyzes this data to provide more accurate and relevant suggestions.
Moreover, the comprehensive search bar powered by AI has made it easier for the support staff to find relevant information. The search results are enhanced by the AI, providing more relevant and useful results.
With Deskhero, Hiker's Haven has been able to improve the efficiency of their customer support, provide faster responses, and increase customer satisfaction.
How has Deskhero improved the response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to respond to customer inquiries.
How does Deskhero keep the knowledge base updated?
Deskhero uses website scraping to gather the latest information and trends in backpacking. This data is analyzed by the AI system to provide more accurate and relevant suggestions.
How has Deskhero improved the search functionality?
Deskhero's comprehensive search bar is powered by AI, which enhances the search results by providing more relevant and useful information.
* This article provides an example of how a fictive company in the Backpacking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
